Sign Up

FreshBet Terms & Conditions

These Terms & Conditions govern the use of FreshBet services by registered account holders residing in the United Kingdom. By creating an account or accessing your profile, you confirm that you have read, understood and accepted every clause below. We recommend reviewing this document periodically, as amendments may be introduced in line with regulatory updates effective throughout 2026.

1. Acceptance of the Agreement

Registration with FreshBet constitutes a binding contract between you and the operator. The agreement comes into force the moment your account is activated and remains valid until terminated by either party. If any clause is found unenforceable under UK law, the remaining provisions continue to apply in full.

We reserve the right to revise these terms at our discretion. Notifications of material changes will be sent to the email address linked to your account. Continued use of the service after such notice signifies acceptance of the updated version.

2. Eligibility and Account Registration

To open and maintain a FreshBet account, you must:

  • Be aged 18 years or older
  • Be a legal resident of the United Kingdom
  • Provide accurate, current and complete personal information
  • Hold no more than one active account per household
  • Use the service for personal, non-commercial purposes only

Submitting false data, including a forged date of birth or identity document, results in immediate account closure and forfeiture of any balance.

3. Verification (KYC) Procedures

In accordance with UK Gambling Commission requirements, we conduct identity verification before processing withdrawals and at other points during the customer lifecycle. You agree to supply:

  • A valid government-issued photographic ID
  • Proof of address dated within the last three months
  • Proof of payment method ownership when requested
  • Source-of-funds documentation where applicable

Failure to complete verification within the requested timeframe may lead to account suspension. All documents are stored securely and processed strictly for compliance purposes.

4. Deposits, Withdrawals and Currency

Account funding is permitted only through payment methods registered in your own name. Third-party transactions are prohibited and will be reversed. Deposits are credited in pounds sterling unless an alternative currency was selected during registration.

Withdrawal requests are processed within standard banking timeframes once verification is complete. We may apply minimum and maximum thresholds, which are displayed in the cashier section before each transaction.

5. Bonuses and Promotional Offers

Every promotional offer carries specific terms, including wagering requirements, eligible games, expiry periods and maximum cashout limits. Key conditions include:

  • Bonuses cannot be combined unless explicitly stated
  • Wagering must be completed before withdrawal of bonus-derived funds
  • Bonus abuse, including coordinated multi-account activity, results in confiscation of winnings
  • We retain the right to amend or withdraw any offer with reasonable notice

6. Responsible Gambling

FreshBet is committed to player protection. Tools available within your account include deposit limits, loss limits, session reminders, time-outs and self-exclusion. UK customers may also register with GAMSTOP for cross-operator self-exclusion.

If gambling stops being entertainment, support is available through GamCare and the National Gambling Helpline. We encourage you to use these resources whenever needed.

7. Prohibited Conduct

Account holders must not:

  • Use automated software, bots or scripts to influence gameplay
  • Collude with other players to gain unfair advantage
  • Attempt to access the service from restricted jurisdictions through VPN or proxy
  • Engage in chargeback activity without first contacting customer support
  • Reverse-engineer, copy or distribute any part of the website

Breach of these provisions allows us to suspend access, void wagers and pursue recovery of damages.

8. Account Closure and Dormancy

You may close your account at any time by contacting support. Accounts inactive for 12 consecutive months are classified as dormant, and a monthly administration fee may apply, in line with applicable regulations.

9. Limitation of Liability

We are not liable for losses arising from connection failures, interruptions caused by third-party providers or events outside our reasonable control. Game outcomes are determined by certified random number generators and are final once recorded.

10. Governing Law and Disputes

These Terms & Conditions are governed by the laws of England and Wales. Complaints should first be addressed to our support team. If a resolution cannot be reached, you may escalate the matter to our designated Alternative Dispute Resolution provider, whose details are listed within your account.